Terms of Service

1. Scope of service

Hainan Medical Tour provides independent medical travel consultation and concierge services: information about the Boao Lecheng pilot zone, help selecting a hospital, appointment coordination, interpretation, airport pickup, accommodation and local logistics.

We do not provide medical diagnosis, treatment, prescriptions, surgery, nursing or the sale of medicines. We are not a hospital or clinic. Every medical service is delivered by a licensed hospital, which contracts with you directly and is solely responsible for the care it provides.

2. No medical advice or outcome guarantee

Nothing on this website or in our communications is medical advice. We do not guarantee any clinical outcome, recovery time, or that a particular treatment will be available or suitable for you. Suitability is determined exclusively by the treating hospital's physicians.

3. Your responsibilities

• Provide accurate, complete medical history and personal details.
• Hold a valid passport and comply with Chinese immigration rules.
• Obtain any travel or health insurance you require; we do not provide insurance.
• Follow the hospital's instructions before, during and after treatment.

4. Fees and payment

Consultation is free. Our concierge fee, where applicable, is quoted in writing before you commit, and is separate from hospital charges. A deposit may be required to reserve services. Hospital treatment costs are paid by you directly to the hospital, or as the hospital instructs.

Bank charges, currency conversion and card processing fees are borne by the payer unless agreed otherwise.

5. Cancellation and refunds

Hospital deposits follow the hospital's own cancellation policy, which we will share in writing before payment. Our concierge fee is refundable in full up to 14 days before your scheduled arrival; 50% up to 7 days before; and non-refundable within 7 days, except where a medical emergency prevents travel and is documented.

6. Limitation of liability

To the fullest extent permitted by law, our liability for any claim arising from our concierge services is limited to the concierge fees you paid to us in the preceding 12 months. We are not liable for the acts, omissions or clinical decisions of hospitals, physicians, airlines, hotels or other third parties, nor for visa refusals, travel disruption, or changes in Chinese policy.

7. Visa-free entry

Visa-free entry to Hainan is granted by Chinese authorities under current policy for eligible nationalities and stays of up to 30 days. Policy can change without notice and admission is always at the discretion of border officials. We provide guidance only and do not guarantee entry.

8. Privacy and optional account

We handle personal and health information as described in our Privacy Policy.

Creating an account is optional. Sign-up is confirmed with a 6-digit code sent to your email address, and a forgotten password can be reset with another emailed code; keep access to that mailbox. A one-time recovery code shown once at registration is also kept as a second, offline way back in — save it somewhere safe. We will never ask you for your password, an emailed code or your recovery code. Your account gives you a private, permanent record of what you sent and lets you re-download documents you attached; removing a record there deletes that copy only and does not withdraw the enquiry you already sent us. You may ask us to delete the account and all of its copies at any time.

9. Intellectual property

All text, images and design on this site belong to us or are used with permission, and may not be copied for commercial use without written consent.

10. Governing law and disputes

These terms are governed by the laws of the People's Republic of China. We will always try to resolve disputes amicably in writing first. If that fails, the courts of Hainan province have jurisdiction.

11. Contact

Email: hello@hainanmedicaltour.com